{:closed=>"Closed", :complete=>"Complete", :false_alarm=>"False Alarm", :identified=>"Identified", :investigating=>"Investigating", :open=>"Open", :recovering=>"Recovering", :resolved=>"Resolved", :scheduled=>"Scheduled", :underway=>"Underway"}

We experienced a partial outage for 4 customers this morning due to a rare "historical data" related operation that required manual intervention.

"Maintenance Mode" was manually activated for 4 customer sites to allow the offline historical data operation to complete successfully.

We apologize for this brief unexpected outage and are already working to engineer a solution so that similar operations in the future can be successfully completed without issue.

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